Five9 Reports First Quarter Revenue Growth of 27% to a Record $74.5 Million

36% Growth in LTM Enterprise Subscription Revenue

Thirteenth Consecutive Quarter of Positive Operating Cash Flow at
$11.2 Million

Raises 2019 Guidance for Both Revenue and Bottom Line

SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center
software for the digital enterprise, today reported results for the
first quarter ended March 31, 2019.

First Quarter 2019 Financial Results

  • Revenue for the first quarter of 2019 increased 27% to a record $74.5
    million, compared to $58.9 million for the first quarter of 2018.
  • GAAP gross margin was 58.6% for the first quarter of 2019, compared to
    58.1% for the first quarter of 2018.
  • Adjusted gross margin was 63.4% for the first quarter of 2019,
    compared to 62.3% for the first quarter of 2018.
  • GAAP net loss for the first quarter of 2019 was $(1.9) million, or
    $(0.03) per basic share, compared to GAAP net loss of $(0.6) million,
    or $(0.01) per basic share, for the first quarter of 2018.
  • Non-GAAP net income for the first quarter of 2019 was $10.0 million,
    or $0.16 per diluted share, compared to non-GAAP net income of $4.5
    million, or $0.08 per diluted share, for the first quarter of 2018.
  • Adjusted EBITDA for the first quarter of 2019 was $11.8 million, or
    15.9% of revenue, compared to $7.5 million, or 12.7% of revenue, for
    the first quarter of 2018.
  • GAAP operating cash flow for the first quarter of 2019 was $11.2
    million, compared to GAAP operating cash flow of $8.0 million for the
    first quarter of 2018.

“We started off 2019 with a strong first quarter. Revenue of $74.5
million grew 27% year-over-year, a Q1 record growth rate as a public
company, and continued to be driven by our Enterprise business, which
delivered 36% growth in LTM Enterprise subscription revenue. We also
enjoyed ongoing momentum on the technology front. Our Spring 2019
release provides new capabilities to even larger and more sophisticated
enterprises as they customize their contact center technology to meet
specific business requirements. With regards to AI, we continue to
establish our leadership and demonstrated what we believe is an
industry-first integration between Google and Salesforce at the Next
conference. As customer experience becomes an increasingly important
spend category for IT, we see our role as a trusted partner to larger
enterprises continuing to accelerate.”

– Rowan Trollope, CEO, Five9

Business Outlook

  • For the full year 2019, Five9 expects to report:

    • Revenue in the range of $304.0 to $307.0 million, up from the
      prior guidance range of $298.5 to $301.5 million that was
      previously provided on February 19, 2019.
    • GAAP net loss in the range of $(17.3) to $(14.3) million or
      $(0.29) to $(0.24) per basic share, improved from the prior
      guidance range of $(22.1) to $(19.1) million, or $(0.36) to
      $(0.31) per basic share, that was previously provided on February
      19, 2019.
    • Non-GAAP net income in the range of $39.3 to $42.3 million or
      $0.61 to $0.66 per diluted share, improved from the prior guidance
      range of $36.8 to $39.8 million, or $0.58 to $0.62 per diluted
      share, that was previously provided on February 19, 2019.
  • For the second quarter of 2019, Five9 expects to report:

    • Revenue in the range of $72.0 to $73.0 million.
    • GAAP net loss in the range of $(6.7) to $(5.7) million, or a loss
      of $(0.11) to $(0.09) per basic share.
    • Non-GAAP net income in the range of $7.0 to $8.0 million, or $0.11
      to $0.13 per diluted share.

Conference Call Details

Five9 will discuss its first quarter 2019 results today, May 1, 2019,
via teleconference at 4:30 p.m. Eastern Time. To access the call (ID
5680922), please dial: 888-204-4368 or 323-794-2423. An audio replay of
the call will be available through May 15, 2019 by dialing 888-203-1112
or 719-457-0820 and entering access code 5680922. A copy of this press
release will be furnished to the Securities and Exchange Commission on a
Current Report on Form 8-K and will be posted to our web site, prior to
the conference call.

A webcast of the call will be available on the Investor Relations
section of the Company’s website at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with
U.S. generally accepted accounting principles (GAAP), this press release
and the accompanying tables contain certain non-GAAP financial measures.
We calculate adjusted gross profit by adding back the following items to
gross profit: depreciation, intangibles amortization and stock-based
compensation. We calculate adjusted EBITDA by adding back or removing
the following items to or from GAAP net loss: depreciation,
amortization, stock-based compensation, interest expense, interest
(income) and other, non-recurring litigation settlement costs and
related indemnification fees, and provision for (benefit from) income
taxes. We calculate non-GAAP operating income as operating loss
excluding stock-based compensation, intangibles amortization, and
non-recurring litigation settlement costs and related indemnification
fees. We calculate non-GAAP net income as GAAP net loss excluding
stock-based compensation, intangibles amortization, amortization of debt
discount and issuance costs, amortization of discount and issuance costs
on convertible senior notes, non-recurring litigation settlement costs
and related indemnification fees, and gain on sale of convertible note
held for investment. Non-GAAP financial measures do not have any
standardized meaning and are therefore unlikely to be comparable to
similarly titled measures presented by other companies. Five9 considers
these non-GAAP financial measures to be important because they provide
useful measures of the operating performance of the Company, exclusive
of factors that do not directly affect what we consider to be our core
operating performance, as well as unusual events. The Company’s
management uses these measures to (i) illustrate underlying trends in
the Company’s business that could otherwise be masked by the effect of
income or expenses that are excluded from non-GAAP measures, and (ii)
establish budgets and operational goals for managing the Company’s
business and evaluating its performance. In addition, investors often
use similar measures to evaluate the operating performance of a company.
Non-GAAP financial measures are presented only as supplemental
information for purposes of understanding the Company’s operating
results. The non-GAAP financial measures should not be considered a
substitute for financial information presented in accordance with GAAP.
Please see the reconciliation of non-GAAP financial measures set forth
herein and attached to this release.

Forward-Looking Statements

This news release contains certain forward-looking statements, including
the statements in the quote from our Chief Executive Officer, including
statements regarding Five9’s market position, business momentum,
expectations for future growth, product positioning, value to and role
with enterprise customers, our vision for the future, our long-term
goals, and the second quarter and full year 2019 financial projections
set forth under the caption “Business Outlook,” that are based on our
current expectations and involve numerous risks and uncertainties that
may cause these forward-looking statements to be inaccurate. Risks that
may cause these forward-looking statements to be inaccurate include,
among others: (i) our quarterly and annual results may fluctuate
significantly, including as a result of the timing and success of new
product and feature introductions by us, may not fully reflect the
underlying performance of our business and may result in decreases in
the price of our common stock; (ii) if we are unable to attract new
clients or sell additional services and functionality to our existing
clients, our revenue and revenue growth will be harmed; (iii) our recent
rapid growth may not be indicative of our future growth, and even if we
continue to grow rapidly, we may fail to manage our growth effectively;
(iv) failure to adequately expand our sales force could impede our
growth; (v) if we fail to manage our technical operations
infrastructure, our existing clients may experience service outages, our
new clients may experience delays in the deployment of our solution and
we could be subject to, among other things, claims for credits or
damages; (vi) security breaches and improper access to or disclosure of
our data or our clients’ data, or other cyber attacks on our systems,
could result in litigation and regulatory risk, harm our reputation and
adversely affect our business; (vii) the markets in which we participate
involve numerous competitors and are highly competitive, and if we do
not compete effectively, our operating results could be harmed; (viii)
if our existing clients terminate their subscriptions or reduce their
subscriptions and related usage, our revenues and gross margins will be
harmed and we will be required to spend more money to grow our client
base; (ix) our growth depends in part on the success of our strategic
relationships with third parties and our failure to successfully grow
and manage these relationships could harm our business; (x) we have
established, and are continuing to increase, our network of master
agents and resellers to sell our solution; our failure to effectively
develop, manage, and maintain this network could materially harm our
revenues; (xi) we sell our solution to larger organizations that require
longer sales and implementation cycles and often demand more
configuration and integration services or customized features and
functions that we may not offer, any of which could delay or prevent
these sales and harm our growth rates, business and operating results;
(xii) because a significant percentage of our revenue is derived from
existing clients, downturns or upturns in new sales will not be
immediately reflected in our operating results and may be difficult to
discern; (xiii) we rely on third-party telecommunications and internet
service providers to provide our clients and their customers with
telecommunication services and connectivity to our cloud contact center
software and any failure by these service providers to provide reliable
services could cause us to lose clients and subject us to claims for
credits or damages, among other things; (xiv) we have a history of
losses and we may be unable to achieve or sustain profitability; (xv)
the contact center software solutions market is subject to rapid
technological change, and we must develop and sell incremental and new
products in order to maintain and grow our business; (xvi) we may not be
able to secure additional financing on favorable terms, or at all, to
meet our future capital needs; (xvii) failure to comply with laws and
regulations could harm our business and our reputation; (xviii) we may
not have sufficient cash to service our convertible senior notes and
repay such notes, if required; and (xix) the other risks detailed from
time-to-time under the caption “Risk Factors” and elsewhere in our
Securities and Exchange Commission filings and reports, including, but
not limited to, our most recent annual report on Form 10-K and quarterly
report on Form 10-Q. Such forward-looking statements speak only as of
the date hereof and readers should not unduly rely on such statements.
We undertake no obligation to update the information contained in this
press release, including in any forward-looking statements.

About Five9

Five9 is a leading provider of cloud contact center software for the
digital enterprise, bringing the power of cloud innovation to customers
and facilitating more than five billion call minutes annually. Five9
provides end-to-end solutions with omnichannel routing, analytics,
WFO and AI to increase agent productivity and deliver tangible business
results. The Five9 platform is reliable, secure, compliant and scalable;
designed to transform customer experiences into customer love. For more
information, visit www.five9.com.

 

FIVE9, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

 
  March 31, 2019   December 31, 2018
ASSETS

Current assets:

Cash and cash equivalents $ 93,492 $ 81,912
Marketable investments 205,450 209,907

Accounts receivable, net

25,840 24,797
Prepaid expenses and other current assets 9,719 8,014
Deferred contract acquisition costs 10,095   9,372  
Total current assets 344,596 334,002
Property and equipment, net 27,496 25,885
Operating lease right-of-use assets 6,735

Intangible assets, net

543 631
Goodwill 11,798 11,798
Other assets 936 836
Deferred contract acquisition costs — less current portion 23,262   21,514  
Total assets $ 415,366   $ 394,666  
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable $ 7,233 $ 7,010
Accrued and other current liabilities 17,965 13,771
Operating lease liabilities 4,322
Accrued federal fees 1,348 1,434
Sales tax liabilities 1,404 1,741
Finance lease liabilities 6,208 6,647
Deferred revenue 17,853   17,391  
Total current liabilities 56,333 47,994
Convertible senior notes 199,842 196,763
Sales tax liabilities — less current portion 839 841
Operating lease liabilities — less current portion 3,012
Finance lease liabilities — less current portion 3,316 4,509
Other long-term liabilities 1,358   1,811  
Total liabilities 264,700   251,918  
Stockholders’ equity:
Common stock 60 59
Additional paid-in capital 303,946 294,279
Accumulated other comprehensive income (loss) 81 (93 )
Accumulated deficit (153,421 ) (151,497 )
Total stockholders’ equity 150,666   142,748  
Total liabilities and stockholders’ equity $ 415,366   $ 394,666  
 
 

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(Unaudited)

 
  Three Months Ended
March 31, 2019   March 31, 2018
 
Revenue $ 74,538 $ 58,905
Cost of revenue 30,851   24,702  
Gross profit 43,687 34,203
Operating expenses:
Research and development 10,546 7,772
Sales and marketing 21,701 17,478
General and administrative 11,762   9,103  
Total operating expenses 44,009   34,353  
Loss from operations (322 ) (150 )
Other income (expense), net:
Interest expense (3,396 ) (810 )
Interest income and other 1,745   398  
Total other income (expense), net (1,651 ) (412 )
Loss before income taxes (1,973 ) (562 )
Provision for (benefit from) income taxes (49 ) 45  
Net loss $ (1,924 ) $ (607 )
Net loss per share:
Basic and diluted $ (0.03 ) $ (0.01 )
Shares used in computing net loss per share:
Basic and diluted 59,367   56,399  
 
 

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

 
  Three Months Ended
March 31, 2019   March 31, 2018
Cash flows from operating activities:
Net loss $ (1,924 ) $ (607 )
Adjustments to reconcile net loss to net cash provided by operating
activities:
Depreciation and amortization 3,192 2,320
Amortization of operating lease right-of-use asset 1,010
Amortization of premium on marketable investments (421 )
Provision for doubtful accounts 14 48
Stock-based compensation 8,686 5,325
Gain on sale of convertible note held for investment (217 ) (312 )
Amortization of discount and issuance costs on convertible senior
notes
3,079
Others (17 ) (14 )
Changes in operating assets and liabilities:
Accounts receivable (1,046 ) 519
Prepaid expenses and other current assets (1,721 ) (1,833 )
Deferred contract acquisition costs (2,471 ) (1,662 )
Other assets (7,845 ) (90 )
Accounts payable 552 1,181
Accrued and other current liabilities 7,724 2,791
Accrued federal fees and sales tax liability (425 ) (115 )
Deferred revenue 416 121
Other liabilities 2,604   325  
Net cash provided by operating activities 11,190   7,997  
Cash flows from investing activities:
Purchases of marketable investments (34,427 )
Proceeds from maturities of marketable investments 39,497
Purchases of property and equipment (3,985 ) (433 )
Proceeds from sale of convertible note held for investment 217   1,923  
Net cash provided by investing activities 1,302   1,490  
Cash flows from financing activities:
Proceeds from exercise of common stock options 982 4,751
Payments of notes payable (157 )
Payments of finance leases (1,894 ) (2,352 )
Net cash (used in) provided by financing activities (912 ) 2,242  
Net increase in cash and cash equivalents 11,580 11,729
Cash and cash equivalents:
Beginning of period 81,912   68,947  
End of period $ 93,492   $ 80,676  
 
 

FIVE9, INC.

RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT

(In thousands, except percentages)

(Unaudited)

 
  Three Months Ended
March 31, 2019   March 31, 2018
 
GAAP gross profit $ 43,687 $ 34,203
GAAP gross margin 58.6 % 58.1 %
Non-GAAP adjustments:
Depreciation 2,278 1,706
Intangibles amortization 88 88
Stock-based compensation 1,229   678  
Adjusted gross profit $ 47,282   $ 36,675  
Adjusted gross margin 63.4 % 62.3 %
 
 

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA

(In thousands, except percentages)

(Unaudited)

 
  Three Months Ended
March 31, 2019   March 31, 2018
 
GAAP net loss $ (1,924 ) $ (607 )
Non-GAAP adjustments:
Depreciation and amortization 3,192 2,320
Stock-based compensation 8,686 5,325
Interest expense 3,396 810
Interest income and other (1,745 ) (398 )
Legal and indemnification fees related to settlement 292
Provision for (benefit from) income taxes (49 ) 45  
Adjusted EBITDA $ 11,848   $ 7,495  
Adjusted EBITDA as % of revenue 15.9 % 12.7 %
 
 

FIVE9, INC.

RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING
INCOME

(In thousands)

(Unaudited)

 
  Three Months Ended
March 31, 2019   March 31, 2018
 
Loss from operations $ (322 ) $ (150 )
Non-GAAP adjustments:
Stock-based compensation 8,686 5,325
Intangibles amortization 88 116
Legal and indemnification fees related to settlement 292    
Non-GAAP operating income $ 8,744   $ 5,291  
 

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME

(In thousands, except per share data)

(Unaudited)

 
  Three Months Ended
March 31, 2019   March 31, 2018
 
GAAP net loss $ (1,924 ) $ (607 )
Non-GAAP adjustments:
Stock-based compensation 8,686 5,325
Intangibles amortization 88 116
Amortization of debt discount and issuance costs 20
Amortization of discount and issuance costs on convertible senior
notes
3,079
Legal and indemnification fees related to settlement 292
Gain on sale of convertible note held for investment (217 ) (352 )
Non-GAAP net income $ 10,004   $ 4,502  
GAAP net loss per share:
Basic and diluted $ (0.03 ) $ (0.01 )
Non-GAAP net income per share:
Basic $ 0.17   $ 0.08  
Diluted $ 0.16   $ 0.08  
Shares used in computing GAAP net loss per share:
Basic and diluted

59,367

  56,399  
Shares used in computing non-GAAP net income per share:
Basic 59,367   56,399  
Diluted 62,754   59,744  
 

FIVE9, INC.

SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND
INTANGIBLES AMORTIZATION

(In thousands)

(Unaudited)

 
  Three Months Ended
March 31, 2019   March 31, 2018

Stock-Based
Compensation

  Depreciation  

Intangibles
Amortization

Stock-Based
Compensation

  Depreciation  

Intangibles
Amortization

 
Cost of revenue $ 1,229 $ 2,278 $ 88 $ 678 $ 1,706 $ 88
Research and development 1,470 440 877 194
Sales and marketing 2,249 1 1,362 1 28
General and administrative 3,738   385     2,408   303  
Total $ 8,686   $ 3,104   $ 88   $ 5,325   $ 2,204   $ 116
 

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME –
GUIDANCE

(In thousands, except per share data)

(Unaudited)

 
  Three Months Ending   Year Ending
June 30, 2019 December 31, 2019
Low   High Low   High
 
GAAP net loss $ (6,713 ) $ (5,713 ) $ (17,255 ) $ (14,255 )
Non-GAAP adjustments:
Stock-based compensation 10,461 10,461 43,328 43,328
Intangibles amortization 88 88 351 351
Amortization of discount and issuance costs on convertible senior
notes
3,164 3,164 12,801 12,801
Legal and indemnification fees related to settlement 292 292
Gain on sale of convertible note held for investment (217 ) (217 )
Income tax expense effects (1)        
Non-GAAP net income $ 7,000   $ 8,000   $ 39,300   $ 42,300  
GAAP net loss per share, basic and diluted $ (0.11 ) $ (0.09 ) $ (0.29 ) $ (0.24 )
Non-GAAP net income per share:
Basic $ 0.12   $ 0.13   $ 0.65   $ 0.70  
Diluted $ 0.11   $ 0.13   $ 0.61   $ 0.66  
Shares used in computing GAAP net loss per share and non-GAAP net
income per share:
Basic 60,200   60,200   60,500   60,500  
Diluted 64,000   64,000   64,500   64,500  
 
(1) Non-GAAP adjustments do not have an impact on our income tax
provision due to past non-GAAP losses.

Contacts

Investor Relations Contacts:

Five9, Inc.
Barry Zwarenstein
Chief Financial Officer
925-201-2000
ext. 5959
IR@five9.com

The Blueshirt Group for Five9, Inc.
Lisa Laukkanen
415-217-4967
Lisa@blueshirtgroup.com

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